Guide's Table of Contents

Introduction 08
Chapter One    Negotiating a Vehicle Purchase 11
Chapter Two    Factors that Influence the Price the Dealer Offers the Customer 17
Chapter Three    Determining Your Vehicle's Value & the Price You Should Pay for a Used Vehicle 19
Chapter Four    A Look Inside the Dealer's Used Car Department 22
Chapter Five    Details of Leasing a Vehicle 25
Chapter Six    Are You Being Subjected to a Dealer's System Selling Practice? 27
Chapter Seven    The Dealership's Finance and Insurance Department 30
Chapter Eight    What You Should Know About Credit Insurance Sold Through the Finance Dept. 34
Chapter Nine    Important Documents that Must Be Signed by the Customer 37
Chapter Ten    Dealing Effectively with the Service Department 39
Chapter Eleven    Dealer Add-On Products: Rustproof, Paint Sealant 43
Chapter Twelve    What You Should Know About Dealer Advertisements and Sales Promotions 45
Chapter Thirteen    A Profile of the Auto Salesperson 47
Chapter Fourteen    Using the Telephone and Internet for Your Next Vehicle Transaction 53
Chapter Fifteen    Customer Horror Stories 55
Chapter Sixteen    Extended Service Contracts 59
Chapter Seventeen    Are You Sure You Want to Work at an Automotive Dealership? 60
Closing 61
Appendix
Auto Service Contracts 62
Loan Terms       66
Web sites of Interest 68
Glossary 70
Index

78

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